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FAQs

Account Information

How can I check how many minutes and text messages remain on my account?

There are two options to check your remaining minutes and text messages: first, text the word “Bal” to the number 5115; second, call customer service at 855-217-9459.

How can I add minutes or text messages to my account?

There are two ways you can do this. First go to www.odinmobile.com and press the button in the top right-hand corner of the Home page that says “Add Airtime.” The second option is to call customer service at 855-217-9459.

Does Odin Mobile offer international calling?

Currently, Odin Mobile does not offer international calling.

Customer Service

What are customer service hours?

Customer service is open Monday through Friday between the hours of 9AM to 8PM EST, and 10AM to 7PM EST on Saturday and Sunday. The customer service number is 855-217-9459.

How do I reach the accessibility specialist?

Call customer service at 855-217-9459 and ask for the accessibility specialist. The accessibility specialist is available Monday through Friday between 9AM and 5PM.[/expand]

Signal Booster

To ensure signal boosters are not interfering with cellular coverage the FCC has mandated signal boosters be registered with carriers.

To register your signal booster, please use the Signal Booster Registration Tool.

Why do I have to register?

To ensure signal boosters are not interfering with cellular coverage the FCC has mandated signal boosters be registered with carriers. Additionally, users are required to register their boosters prior to use. All carriers allowing the use of signal boosters on their network must provide a registration system so consumers can register the address of where the booster is used. Registration must be made available by March 1, 2014. The carrier can then use this information when troubleshooting network issues. In the event a booster is causing problems on the network registration helps carriers identify and locate the booster. Registration helps to protect consumers and carriers by streamlining network troubleshooting ensuring a positive signal experience.

What data is collected for registration and how will it be used?

The information collected during registration is specific to locating the address where the booster is used, and user contact information to enable the carrier to contact the user about the booster. This also includes information about the signal booster such as location, make, model, and serial number. This information will be used to locate boosters in the event network issues are believed to be linked to the booster operation. Any information collected through this program will be used as described above and is subject to Odin Mobile’s Privacy Policy.

How do I register?

If you are an Odin Mobile customer who received a booster, you are already registered to the address where the device was shipped. If you purchased your own booster or have moved from the original, access the Signal Booster Registration Tool.

Where can I find more information?

More information on the FCC requirements can be found here: http://wireless.fcc.gov/signal-boosters/index.html